FAQ's

1. Is there a minimum order quantity?
There is no minimum order on our range of staff name badges and reusable badges so you are free to order from just 1 badge. Some of our products under more badges do have a minimum order quantity as they may be manufactured in the far-east or come pre-packed.

2. What happens if I want to order more than 100 badges?
No problem, we deal with a great number of customers requiring large numbers of badges. Simply request a quotation or get in touch and we will be happy to help.

3. Do I have to order my badges online?
If your order is for 5 or more badges you do not have to order online. Simply get in touch with our friendly sales team and we will be more than happy to deal with your request offline. For orders of 4 badges or less we ask that you order online. This simplifies the process and allows us to charge a low price.

4. How long will it take to get my order?
For new name badge and reusable badge designs we can turn your order around in just 3 to 4 working days from approval of artwork to despatch. For repeat orders the lead time is just 2 to 3 working days. Please allow a longer lead time for deliveries outside of the UK or items manufactured overseas.

5. What are your delivery charges?
Delivery to one UK mainland address is charged at £3.98 + VAT by Royal Mail First Class on orders up to and including 15 badges. For orders of 16 badges or more delivery is by next day courier and is charged at £7.95 + VAT.

6. Are there any design or set-up charges?
We do not charge any origination or set-up fees on our range of name badges and reusable badges. A set-up or origination fee may apply to items manufactured overseas however we will always tell you the cost before you place your order.

7. Will I get to see what my badges look like before they are printed?
Once you have placed your order online we will always e-mail you a pdf proof of your badges design so you can check the layout, proportions and fonts. If you would like to make any changes to the design just let us know. Once you have approved the proof your order will go in to production.

8. How do I supply my logo/design?
When placing your order online we will ask you to upload your logo/design and a list of names before you checkout. If you are dealing with our sales team offline we will request your logo by email.

9. What format do I need to send my logo/design in?
We can accept a wide range of file types however the better the quality of the file the better the print results will be. For further information please see our artwork guidelines page.

10. Can you pantone match my brand colours?
We can pantone match your brand colours as closely as possible and if not provided within your artwork we will normally ask for a pantone reference. Pantone matching is only possible on spot colours with no gradient or transparency. If your logo is very complex or the file supplied is raster based [e.g. jpeg or tif] this may not be possible. For further information please see our artwork guidelines page

11. Can you design my badge for me?
Sure, our designers are here to help. If you don’t know how best to layout your badge or simply don’t have time, just get in touch and we would be more than happy to help. There is no charge for this service as we always aim to provide a great looking badge to all of our customers.

12. Can you copy the design of my current badge?
No problem, just email us a photo or send us the original design along with your logo and we will use this when creating your new badge.

13. Can you dome my name badges?
A domed resin finish is available on most of our badges. If you would like this option simply drop us an email with the details of your order/enquiry and we will provide a price.

14. How do I supply my list of names?
When viewing your basket before checking out we will ask you to upload your artwork/logo. Please also upload a file with your list of names and job titles if applicable, preferably in an excel spread sheet.

15. Can I add a job title or additional text to each badge?
The prices shown on our Staff Name Badges include the print of variable text to each badge. This may be the person’s name, job title, any other text your require or all three. When adding a job title or text to a person’s badge please make this clear in an additional column in your excel spread sheet.

16. Do all my badges have to have names?
If you do not want any names on your badges choose from our range of Reusable Badges. However if you only want names on some badges choose from our range of Staff Name Badges. When providing your list of names clearly state the number of badges you would like supplied with no names. We will us the same design across your entire order but simply not print any names on those you would prefer left blank.

17. What fittings are available for my name badges?
All Staff Name Badges and Reusable Badges come with a pin fitted as standard however we also offer the option for a Clip & Pin or Magnetic fitting instead at an additional charge. If you have a special requirement for something else just get in touch as we are happy to help.

18. What happens when I want to order more badges in the future?
If you placed your order online simply log in to your account and from the ‘my account’ page select ‘view your order history’. From this page you can select the basket icon next to your previous order to reorder. This will add the items to your basket. Simply change the quantity required and upload your new list of names and follow the on-page instructions to check out.

If you placed your order with a member of our sales team in the past just email sales@meluba.com with your new list of names and we will do the rest for you.

19. How do I add names to your reusable badges?
The most popular method of adding names to our range of reusable badges is by using a Brother Labelling Printer available at most good stationers’ or direct from Brother, www.brother.co.uk. Available as a hand held device these printers are great for adding labels to your badges but also for general office or home use. We suggest using a 12mm Clear tape in the printer with black ink so only the name is visible. It is easy to apply and when a new staff member joins you can simply take off the old label and re-apply a new one. An easy way of ensuring the names are straight on your badge is by opting for a badge printed with some light guidelines as can be seen on some of the examples of our reusable badges

20. When do I need to make payment?
Payment for taken once we have accepted your online order. If you are dealing directly with one of our sales team they will request payment before we produce your badge order. For repeat customers we can also set-up a credit account for you. Please contact us to apply.

21. What methods of payment do you accept?
We accept all major credit and debit cards online or over the phone however for offline orders you can also pay by bank transfer or cheque. Please contact us for further information.

22. Do you supply badges outside of the UK?
Currently we only accept online orders from the UK however if you are based outside of the UK please contact our sales team directly at sales@meluba.com who will be happy to help. Please note additional delivery charges and tax may apply to overseas orders.