Privacy Policy

Last Modified: 15/05/2018

1. Introduction

1.1        We are committed to safeguarding the privacy of our customers, visitors and users of our website in accordance to our legal obligations including that of the General Data Protection Regulation (GDPR).

1.2        This policy applies where we are acting as a data controller with respect to the personal data of [our website visitors and service users]; in other words, where we determine the purposes and means of the processing of that personal data.

1.3        We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

1.4        Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications from us. We do not supply your details to third parties for marketing use. You can access the privacy controls by logging in to your account and going to: https://www.melubabadges.com/account/newsletter

1.5        In this policy, "we", "us" and "our" refer to Meluba Limited.

2. Credit

2.1        This document was created using a template from SEQ Legal (https://seqlegal.com).

3. How we use your personal data

3.1        In this Section 3 we have set out:

(a)         the general categories of personal data that we may process;

(b)        the purposes for which we may process personal data; and

(c)         the legal bases of the processing.

3.2        We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

3.3        We may process your account data ("account data"). The account data may include your name and email address. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

3.4        We may process information contained in any enquiry you submit to us regarding goods and/or services including supplied lists of employee names, titles, locations, addresses or any other variable data you submit for the purposes of supplyin badges or other personalised items ("enquiry data"). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is your consent.

3.5        We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

3.6        We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is your consent.]

3.7        We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

3.8        In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process [any of your personal data] where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

3.9        Please do not supply any other person's personal data to us, unless we prompt you to do so.

4. Providing your personal data to others

4.1        We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4.2        We may disclose your personal data to our suppliers or subcontractors insofar as reasonably necessary for the supply of goods and services.

4.3        Financial transactions relating to our website and services are handled by our payment services providers, SagePay & WorldPay.  We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4.4        In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

5. Retaining and deleting personal data

5.1        This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2        Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3        We will retain your personal data as follows: "usage data", "account data", "enquiry data" and "correspondence data" will be retained for a minimum period of 2 years following, and for a maximum period of 5 years.

5.4        Unless requested otherwise by website users or customers, personalization details provided to us for the creation of goods and services such as names or job titles will be deleted from our servers 1 year from print date. We will keep original proofs and template artwork files containing no personal data for a minimum period of 5 years, to allow the easy re-ordering of badges or other personalized products.

5.5        In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on your request or what we determine to be a suitable length of time to fulfill our commitment to providing customers with a good service retaining such information as artwork, print file and order information.

5.6        Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

6. Amendments

6.1        We may update this policy from time to time by publishing a new version on our website.

6.2        You should check this page occasionally to ensure you are happy with any changes to this policy.

7. Your rights

7.1        You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a)         the payment of a fee, currently fixed at GBP 10; and

(b)        the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

7.2        We may withhold personal information that you request to the extent permitted by law.

7.3        You may instruct us at any time not to process your personal information for marketing purposes.

7.4        To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.5        In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

7.6        You may exercise any of your rights in relation to your personal data by written notice to us.

8. About cookies

8.1        A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

8.2        Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

8.3        Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

9. Cookies that we use

9.1        We use cookies for the following purposes:

(a)         authentication - we use cookies [o identify you when you visit our website and as you navigate our website;

(b)        status - we use cookies to help us to determine if you are logged into our website;

(c)         personalisation - we use cookies to store information about your preferences and to personalise the website for you;

(d)        security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(e)        analysis - we use cookies to help us to analyse the use and performance of our website and services; and

(f)         cookie consent - we use cookies [o store your preferences in relation to the use of cookies more generally.

10. Cookies used by our service providers

10.1     Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

10.2     We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.

11. Managing cookies

11.1     Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a)         https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b)        https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c)         http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d)        https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e)        https://support.apple.com/kb/PH21411 (Safari); and

(f)         https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

11.2     Blocking all cookies will have a negative impact upon the usability of many websites.

11.3     If you block cookies, you will not be able to use all the features on our website.

12. Our details

12.1     This website is owned and operated by Meluba Limited. We are registered in England and Wales under registration number 591935, and our registered office is at 27a Lubenham Hill, Market Harborough, Leicestershire LE16 9DG. Our principal place of business is at Ash House, 17 Medlicott Close, Oakley Hay Ind. Est., Corby, Northants NN18 9NF.

12.2     You can contact us:

(a)         by post, to the postal address given above;

(b)        by telephone, on +44 (0) 1536 483 556; or

(c)         by contact form on our website or by email, using info@meluba.com